Airport, Operations, Management, Airport staff

Customer Services Officer Recruitment Day (4 March 2023)

Last updated: 1 month ago
Expires: 2 weeks ago
Job Role:
Airport, Operations, Management, Airport staff
Aircraft type:
Hong Kong

Job description

Reports to: Service Excellence Lead

Department: Airport Services Delivery (ASD)

Role Introduction

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

If you have an outgoing, warm, friendly personality and hold a strong passion for delighting and creating memorable customer experiences, we invite you to join our Customer Services Officer Recruitment Day with the following details:
Date: 4 March 2023
Time: 09:00 - 17:00
Venue: Hong Kong International Aviation Academy, Level 9, HKIA Community Building, 13 Cheong Tat Road, Hong Kong International Airport, Lantau, Hong Kong

Register for a timeslot now! Shortlisted candidate will receive a special gift and timeslots will be distributed on a first-come-first-served basis. We will also reserve a limited number of interview slots for walk-in candidates on 4 March from 2:30 PM to 4:00 PM.

For a wider insight into our role, check-in to our mini-clip here.

Join now and be eligible to get a New Joiner Incentive of HK$ 6000*.


Key Responsibilities

  • Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations


  • Right to work in Hong Kong
  • Minimum age of 18
  • Good command in spoken English. Proficiency in Cantonese and Mandarin are an advantage
  • Flexibility to work on shift schedules (including overnight, weekend and public holidays)


Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

All Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

*Terms and Conditions Apply