Job description

Description

Qualifications

Technical:

• Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset. 
• Superior knowledge of airline service information and airport procedures would be considered an asset. 
• Strong knowledge of local city attractions, events, hotels, restaurants and services. 
• Ticketing experience would be considered an asset. 

Behavioral: 

• Excellent customer service skills. 
• Strong desire to consistently exceed customer expectations while providing personalized service. 
• Proactive, take charge attitude in resolving problems with creative solutions. 
• Good sense of judgment in balancing customer interests with company policy. 
• Superior leadership and people skills with a demonstrated ability to work as a team player. 
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. 
• Impeccable grooming, excellent organization skills, strong attention to detail. 
• Excellent attendance record. 
• Willing and able to work in a team environment.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Requirements: