Airport, Operations, Management, Office, operations

Job description

Description

• Responsible to develop, manage and contribute to the overall strategic business plan to drive customer acquisition, drive revenue generation and increase customer loyalty through the management and implementation of specialized cargo products and solutions.
• Manage Air Canada Cargo’s product portfolio lifecycle from strategic planning to tactical activities.
• Identify revenue opportunities with a focus on market opportunity identification (especially in emerging markets and those where we are underrepresented), by gaining insight into where RFPs are being developed. 
• Identify market opportunities through market research (including competitive reviews, focus groups, meetings and surveys) and ensure compliance with industry best practices by attending key trade events, customer meetings.
• Develop and implement a go-to-market plan, including pricing strategies and revenue objectives, working in close collaboration with Sales and Marketing.
• Work in close collaboration with the Cargo Process, Procedures and Engineering groups as well as with the operations to ensure product delivery and service compliance and excellence.
• Work closely with regional sales groups and industry associations, trade bodies and specialized industry experts to build strategic relationships and to identify future requirements and potential challenges that may have an impact on customer service standards. 
• Explore technological advancements with the intention of long-term deployment to improve product delivery and messaging solutions, such as integrating the use of RFID technology.
• Serve as the Subject Matter Expert and sales support for Air Canada Cargo’s product offerings, attending and presenting at key customer meetings, industry events and industry panels.

Qualifications

• Undergraduate business degree or equivalent experience
• Strong understanding of the air cargo, transportation or logistics business
• Track record in successful strategy development, solution design, program delivery and service management, across multiple business lines
• In-depth knowledge of business concepts associated with legal contract writing and interpretation, including contract mechanics and structure
• Highly developed interpersonal, communication and presentation skills
• Strategic mindset with strong commercial/business acumen
• Strong analytical skills, with the ability to data mine and drive direction with key partners as well as analyze data and general industry information
• Results-oriented, with an ability to measure and prove ROI
• Key partner development – strategic and consultative approach
• Excellent negotiation and problem-solving skills
• Ability to build strong relationships with both internal and external stakeholders
• Cultural sensitivity
• Strong facilitation and interpersonal skills with an ability to influence senior leadership and prove decision-making using supporting data and market evidence
• Proven time management and prioritization skills
• Ability to cope with irregular or multiple work demands and prioritize 
• Ability to travel up to 40%, including internationally
• Proficiency with applications such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint), Salesforce CRM and BI tools

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Requirements: