Airport, Operations, Management, Airport staff

Hub Operations Lead

Last updated: 1 month ago
Expires: 1 month ago
Job Role:
Airport, Operations, Management, Airport staff
Not specified
Aircraft type:
Hong Kong

Job description

Role Introduction

Reports to: Assistant Manager – Hub Operations

As a Hub Operation Lead, you will be responsible to strive to provide services exceeding customers’ expectation, control cost effectively and ensure performance meets relevant KPIs. By engaging airport facilitation and service providers to ensure HKIA Hub operations are running smoothly, enable efficient and hassle free on both passenger and baggage connectivity, ensure to comply safety and security mandates.


Key Responsibilities

  • Monitor ground handling activities on loading, fueling, catering; security/safety rules compliance before dispatching CX flights.     
  • Disseminate flight and operations information to internal and external operations parties.
  • Act as the key coordination point with IOC with regard to flight operations issues and coordinate with respective Control Offices to facilitate running of HKIA ground handling operations.
  • Coordinate daily operations with key stakeholders and AA in IAC (Integrated Airport Centre) to facilitate smooth passenger journey.
  • Monitor and communicate with service providers to review the performance for improvement.
  • Monitor online connection of inbound flights to ensure a smooth transfer experience.
  • Carry out CMI (Continuous Monitoring Inspection) to ensure safe operations that meet expected service levels.


  • Good interpersonal and communication skills.
  • Computer knowledge and aptitude for PC an advantage.
  • Good standard of spoken/written English.
  • Strong analytical, good problem solving.


Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
All Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.