Technical and Engineering

Ground Support Equipment Manager

Last updated: 5 months ago
Expires: 5 months ago
Job Role:
Technical and Engineering
Not specified
Aircraft type:

Job description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The GSE Manager is responsible for all daily operational aspects of Air Canada Ground Support Equipment.

Key Functions & Accountabilities:  
  • Direct the activities of all local GSE personnel towards safe and effective performance.
  • Anticipate, identify and resolve service and operational problems with a results-oriented approach to performance.
  • Implement and maintain Air Canada GSE projects and initiatives
  • Communicate, engage and recognize GSE personnel  
  • Understand, interpret and communicate key performance indicators and associated local department results pertaining to operations, safety and customer service.
  • Conduct regular participatory team meetings and promote and participate in a satisfying, safe and productive work environment.
  • Manage local compliance with regulatory requirements. Ensures the local GSE department and locations operate in accordance with local, provincial, national and corporate safety and environmental standards and regulations. Immediate follow-up on non-compliance issues.
  • Accountable for all departure delays attributed to Air Canada GSE and for personnel under direct jurisdiction to achieve targets.
  • Responsible for individual Performance Management, identification of developmental needs and management of under-performance through coaching, counseling and discipline.
  • Responsible for the effective deployment of people, facility, material and equipment resources.
  • Foster and maintain optimal Union relations and recognize the Union’s leadership.
  • Ensure that all policies and procedures, per the corporate manuals, guidelines and the Collective Agreement are followed and respected accordingly.


  • High School Certificate, Technical accreditation (relevant trade’s license/endorsements).
  • Bachelor’s Degree in Business Administration or equivalent is an asset.
  • Bachelor’s Degree in Engineering and/or certification as a Professional Engineer is an asset.
  • Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.
  • Technical accreditation (relevant trade’s license/endorsements) an asset.
  • Very strong communication and organizational skills.
  • Self-starter with demonstrated strong interpersonal and problem solving skills.
  • Strong commitment to teamwork.
  • Ability to multitask in a fast-paced environment
  • A demonstrated ability to professionally provide direction and leadership to direct reports in a fast changing environment with emphasis on coaching, change management, motivating and resolving issues and differences effectively in a timely manner.
  • Strong focus on continuous improvement and achievement of objectives while maintaining positive and productive relationships both within and outside the work group.
  • Solid work planning skills, open to new concepts and process improvements.
  • Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and Ground Support Equipment computer applications (M5, E-Sage, etc.).
  • Sound working knowledge and experienced in practical application of the Air Canada - IAM&AW collective agreement.
  • Knowledge of Air Canada airport operations an asset.
  • Ability to obtain Transport Canada airport security clearance.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.