Maintenance Repair Operations, Other

Job description

Qualitair Aviation are currently looking for an Operations Specialist to join a growing team of their client based in Gatwick!

About the Role:

• the main purpose of the role will be to fulfil operational demands from our customers while working with the Operations Specialist Team Leader and peers to ensure the group are delivering operational performance in accordance with contracted targets and obligations.
• You will be expected to work closely and communicate with customers, providing detailed and confident feedback.

Responsibilities:

• Establish and maintain a high quality of service to internal and external stakeholders.
• Be in close relation with customer/be available to customer's questions.
• Responsible for maintaining your own personnel training and development, ensuring all mandatory courses are read and completed
• Report any issues to the Operations Specialist Team Leader in a timely manner
• To act as a focal point & to provide the continuity for contracted customers & Programme Managers.
• Understand and contribute to ensuring departmental and company targets are met
• Adhere to all Health & Safety guidelines and Quality responsibilities
• Adhere to all company procedures and processes
• To act as the focal point for maintenance requests received from contracted customers ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level.
• Ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer
• In the case of a no stock situation within the company inventory; Investigate the possible fulfilment of the open demand by expediting the Repair/Purchase Orders, FOC exchange with the Repair vendor. Review the system for alternatives, review relevant OEM websites for alternatives that may be available in stock. In the event the demand cannot be satisfied from the expedited process, then tender the market for the most cost efficient supply solution.
• Communicate updates to the Airline
• Providing 360 feedback to the Operations Specialist Team Leader
• Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
• Identify potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
• To ensure that where consumption can be forecast economic provisioning action is taken to provide requirements in a timely fashion obviating the need to purchase on a priority basis. Relevant for scheduled maintenance.
• The exploration of potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.
• Report all info collected regarding issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution.
• Be in control of personal events raised against the operational team, ensuring these are reviewed daily, actioned accordingly and approved in a timely fashion

Requirements:

• Educated to at least GCSE Maths and English Grade A- C (or equivalent)
• A broad knowledge and understanding of an Airline operating and business environment including Technical Services, Operations, Customer Services.
• Advanced computer proficiency: Microsoft Office - Word/Excel/Outlook and easily able to adapt to our internal IT-system.
• Excellent communication, problem solving and negotiating skills
• Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving.

Requirements: