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Manager Quality Assurance Customer Service (m/f/x)

Last updated: 2022-08-09
Valid to: 2022-10-10
Job Role:
Office, Middle Managers
Job description

With passion, creative ideas and the best expertise, ARTS employees work every day to realise the visions of our customers. More than 300 ARTS employees at international locations are already actively shaping the future of technology at internationally active high-tech companies. Together with ARTS, you too can make your profession your vocation.

You have excellent communication skills as well as presentation skills, a high sense of responsibility and furthermore experience in customer service and quality management? Then we look forward to receiving your application documents! For our client Airbus Operations GmbH we are looking for a Manager Quality Assurance Customer Service in Hamburg.

Task Description

  • Improve customer satisfaction and ensure anticipation and resolution of quality issues

  • Perform data analysis on customer reports and related KPIs

  • Identify trends and anticipate risks through data analysis

  • Support customer communication on A320 quality issues by creating communication packages



  • Completed studies (Bachelor) in aircraft engineering or aerospace or industrial engineering or supply chain quality or economics

  • Several years of professional experience in customer service, aerospace, quality management and technical documentation

  • Basic knowledge in Total Quality Management (problem solving methods)

  • Knowledge of Google Suite and Skywise is an advantage

  • Basic German and business fluent English skills

  • Present work permit for the EU

  • Communicative team player with structured and result-oriented way of working


  • Close personal cooperation
  • Payment according to the Equal Pay model
  • 30 days holiday from Equal Pay
  • Bonuses and allowances above standard rates from Equal Pay
  • Annual bonus payments
  • Company pension scheme with employer contributions
  • Employee parking spaces
  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)
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