Zenon are pleased to be supporting a world leader in providing global aviation services to source a Planning and Customer Support Supervisor on a permanent basis for their facilities based in the UK.
The successful candidate will be responsible for the full life cycle planning process to achieve on time delivery of aircraft line inputs. Working on daily basis with the customer, and engineering team.
Supporting AOG event planning and assisting with logistic support needs as required to deliver a first-class customer service level.
Main Duties and Responsibilities:-
Develop and fully use operational processes to ensure efficient operational performance
Customer service and client contact – point of contact for the customer and the interface between the clients engineering team and the customer’s on-site representative.
Pre-input planning, work pack generation, check progression and work pack closure process.
Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI.
Ensuring that the clients customers’ requirements are understood and that their engineering response is planned, co-ordinated and executed in an efficient manner.
Liaise/engage with customers daily providing daily status reports on aircraft serviceability.
Minimum Skills and Experience:-
At least 2 years’ experience of aircraft input planning in a dynamic line environment.
Recognised Technical qualification in engineering or planning discipline.
Working Knowledge of Part 145/Part M regulations.
Competent in the use of MRO planning software such as Corridor, TRAX, AMOS etc
Have the ability to build and raise work packages, parts preload/service orders, process, and close down work packages at completion, liaise with CAMOs.
The ability to clearly provide status update reporting, maintaining regular contact and debriefing the engineers on check progression.
Experience working within a business aviation environment
Experience working directly with customer representatives
Why Choose Zenon Aviation?
In the ever-changing and dynamic marketplace, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.
If the above opportunity is of interest to your please forward your CV to Hannah Fawdry in confidence.
Alternatively, for a confidential call with our Recruitment Consultant, Hannah Fawdry, please phone +44 1483 332 000.
All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.
Only candidates with the right to work within the UK will be considered.
Zenon Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.