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Last updated: 2022-05-23
Valid to: 2022-04-28
Job Role:
Office
Location:
United Kingdom
Type:
Permanent
Job description

Job Summary:

Our client, a global leading airline, is currently recruiting for an Operations Duty Manager to join the new Group Operations Control Centre in Luton with accountability for the operational planning and H24 delivery and control of airline operations in the operational control window.

Job title: Operations Duty Manager (On-site)

Location: Luton, UK

Salary: Competitive and commensurate with experience

The key focus of the OCC Operations Duty Manager is to provide the overall 24-hour on-shift management of the Operations Control Centre (OCC) managing the operational control of all of the airlines flying programme. Ensure the aircraft fleet and schedule is coordinated to enable the airline to operate safe, compliant, on-time operations. Manage the preceding 72 hours to the day of operation to deliver optimised flying programme with the lowest level of disruption.

Shift patterns cover both days and nights (0700 - 1900 / 1900 - 0700) and rotate across a variety of week/weekend rosters.

Responsibilities

  • Lead the 24-hour active management of all aircraft operations across the Group and relevant lease-in/out operations and respond to minimise the impacts of irregularities & disruptions on a day-to-day basis for all airlines whilst respecting the privileges and approvals of airlines' Air Operator Certificate (AOC)
  • Ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations at all times for the 24-hour flying programme
  • Manage and develop the Senior Operations Controllers and Airline Operations Controllers ensuring they provide on shift collaboration with the wider OCC team and Aviation colleagues with an international focus and understanding of the various markets, customers, commercial models, legislation, agreements and cultures within which they operate
  • Provide central on-shift decision-making, balancing aircraft, crew and operational environmental factors to deliver on-time performance, cost and customer experience targets for all airlines without compromising safety and compliance
  • Provide optimum resolution of issues arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints across all airlines
  • Lead and ensure on-shift cooperation with 24-hour crewing colleagues for alignment and optimisation of aircraft and schedule changes impacting crew as well as crew short notice issues impacting the operation
  • Undertake and ensure all short notice and on-the day applications for revised flight plans, airport slots, operating licences, overflight / landing permits are completed to protect the integrity of the operation
  • Responsible for short notice lease-in / lease-out in operations across the Group ensuring all applications and activity is in accordance with regulatory requirements, company procedures, contractual terms and parameters established by and agreed with the Markets' commercial scheduling departments
  • Responsible for cost effective changes to aircraft equipment due to the technical status of aircraft in close cooperation with the Engineering and Maintenance 24-hour Maintenance Operational Control Centre (MOCC)
  • Maintain a detailed working knowledge of all operational systems and contribute to the development and testing digital and analytical systems solutions for the airline operational control environment
  • Prepare high quality written reports and operational data to enable management decision and action
  • Undertake and participate in safety and compliance audit activity
  • Participate in project and continuous improvement initiatives as required

Requirement

  • Strong understanding of aviation operational, technical and regulatory matters
  • Ability to make decisions in a complex environment taking into account various markets, customers, commercial models, legislation, agreements and cultures
  • Clear focus to deliver results and working to targets
  • Flexible, responsive, able to respond to fast changing operational situations
  • Ability to build positive and constructive relationships with others, appreciate cultural and contextual differences and take account of such differences whilst collaborating with colleagues and stakeholders to ensure goals are achieved
  • Understands all internal and external customers and seeks to exceed their needs
  • Understands the company and external environment, is cost conscious and understands the longer-term perspective and implications of decisions
  • Manage and lead others, able to develop and coach individuals
  • Leading and motivating self and the wider OCC team to achieve providing regular constructive feedback to colleagues across the OCC to ensure continuous improvement
  • Takes ownership for own development and is aware of their strengths and areas for development, seeking feedback from others about own performance
  • Open to new ways of doing things, views change as an opportunity, comfortable working in a dynamic and complex environment
  • Resilient and able to work under pressure.

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Requirements
Job Summary:

Our client, a global leading airline, is currently recruiting for an Operations Duty Manager to join the new Group Operations Control Centre in Luton with accountability for the operational planning and H24 delivery and control of airline operations in the operational control window.

Job title: Operations Duty Manager (On-site)
Location: Luton, UK
Salary: Competitive and commensurate with experience

The key focus of the OCC Operations Duty Manager is to provide the overall 24-hour on-shift management of the Operations Control Centre (OCC) managing the operational control of all of the airlines flying programme. Ensure the aircraft fleet and schedule is coordinated to enable the airline to operate safe, compliant, on-time operations. Manage the preceding 72 hours to the day of operation to deliver optimised flying programme with the lowest level of disruption.

Shift patterns cover both days and nights (0700 - 1900 / 1900 - 0700) and rotate across a variety