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Job Role:
Office, Supervisors / Executive Positions
North America, Unspecified
Job description

On behalf of our airline client in the Caribbean, we are recruiting a Director of Safety & Quality.


  • The Director of Safety & Quality Assurance shall manage the airline Safety Management System (SMS) and will keep the Accountable Manager and other senior company managers informed as to the safety and “health” of the airline on a regular basis. The Director of Safety & Quality Assurance shall also manage the airline’s Quality Assurance Program. He/she will conduct risk assessments; and will assume a proactive stance in investigating and performing root cause analysis of safety-related symptoms and incidents. The Director of Safety & Quality Assurance shall provide safety concerns, audit findings and remedial recommendations to appropriate senior management for appropriate corrective actions as outline in the SMS manual, the Operations Quality manual and any other applicable legal requirements. The Director of Safety & Quality Assurance is the designated manager for the development, implementation, and maintenance of the company Emergency Response Plan.
  • The Director of Safety & Quality Assurance will perform the duties of the Manual Control Authority (MCA) for the SMS manual, the Operations Quality manual, and the Emergency Response Plan manual.
  • The Director of Safety & Quality Assurance will know, understand and comply with provisions and requirements of the airline manual system, aviation safety standards and operating practices, and applicable provisions of aviation regulations, domestic and foreign.
  • The Director of Safety & Quality Assurance has the responsibility and the authority for the administration of the company Operations Quality manual and program, including:
    1. Perform evaluations, audits and inspections with the flight operations, flight training and standards, cabin, dispatch, ground operations, technical training and emergency response as part of quality assurance functions
    2. Identify and record any findings or concerns
    3. Collect the objective evidence necessary to substantiate findings or concerns
    4. Initiate, recommend, or provide solutions to findings or concerns through designated reporting channels
    5. Monitor, coordinates and implementation of corrective action plans
    6. Maintain and update quality audit/evaluation files
    7. Communicate and coordinate through the Quality System Program activities with the local CAA personnel on a regular basis
  • The Director of Safety & Quality Assurance acts as the final auditor of all training records for pilots, flight attendants, and dispatchers before they are committed to the appropriate files.
  • Ensuring the management team operate the company within the limitations and provisions of the AOC, applicable OTARs and applicable foreign air regulations, and the procedures and policies of the company manual system.
  • Responsible to develop and promote continued improvement in the safety management system and the QA program.
  • Responsible for managing all safety concerns that affect flight operations.
  • Work with the Security Manager and Director of Operations to develop procedures, training, and policy that affect the safety and security of flight operations.
  • The Director of Safety & Quality Assurance has the authority and responsibility for liaison with regulatory agencies, external vendors and original equipment manufacturers regarding tools, documents, and programs that affect the company SMS program or any other company equipment that might enhance safety or investigations.
  • Manage distribution of safety-related communication material in accordance with the SMS manual as part of the accident prevention and safety program.
  • Maintain the Aircraft Document Library program in accordance with the procedures in this manual.


  • A four (4) year college degree in aviation related field.
  • An ICAO type II Aircraft Maintenance Engineer’s Licence or an ATP licence
  • At least 10 years’ experience working for an airline flight operations or Part 145 Maintenance Facility.
  • Extensive prior experience of holding the position of Quality Assurance Manager, Quality Control Manager &/or Engineering Manager.
  • Formal IATA training in the areas of Human Factors, Safety Management Systems and Quality Management Systems.