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Last updated: 2020-09-20
Valid to: 2020-09-30
Job Role:
Office, Senior Manager
Saudi Arabia
Monthly salary from:
10000 €
Job description

Ground Services /Job Description

  • Manage the day to day operations to meet organizational performance plans.
  • Implement and enhance a daily operating report process that measures effectiveness to plan for the operation.
  • Monitor measure and report on operational issues, opportunities, development plans and achievements.
  • Manage direct reporting staff; implement training to improve skills and to insure a satisfied front line workforce.
  • Develop forward focused station planning to predict staff and equipment requirements.
  • Build a strong operation work group by identifying weaknesses and implementing processes and training to close those gaps.
  • Provide leadership and guidance by coaching, counseling and mentoring the Supervisors and front line workforce on a day to day basis to directly enhance their skills.
  • Ensure activities meet with and integrate with organizational requirements for quality, health and safety, legal, environmental and general overall objectives.
  • Assist the Supervisors in the day to day operations.
  • Review work performance to ensure staff is meeting company requirements.
  • Ensure customer service standards are met and/or exceeded.
  • Take corrective/disciplinary actions when necessary.
  • Oversee and provide training for Supervisors and front line workforce to ensure they are incompliance with the company safety standards and procedures. Update and maintain training files as required.
  • Ensure all ramp vehicles and equipment is being properly maintained.


    Knowledge, Skills, and Competencies

    • At least 5 years of extensive Ground handling operational experience.
    • Able to perform all aspects of Ground including Loadmaster, handling hazardous materials, fueling, Catering, security, etc.
    • Ability to organize and perform multiple assignments in a high stress environment.
    • Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
    • Proven ability to lead and manage the activities of a diverse and work force.
    • Skilled problem solver with leadership qualities.
    • Excellent communication, decision and management skills.