Home >> Jobs >> Customer Care Specialist
Last updated: 2020-08-25
Valid to: 2020-12-31
Job Role:
Flight Operations, Other
Location:
Austria
Annual salary from:
30800 €
Type:
Permanent
Aircraft type:
Cessna C510
Job description
  • Management of the entire sales process from the initial request through to the arrival at final destination
  • Administrating of the client database, ensuring client security & privacy
  • Liaising with internal (e.g. crew planning, flight dispatch) and external partners (e.g. brokers, handling agents, catering companies) to ensure the client’s needs and wishes are met
  • Delivering high quality customer service on a daily basis, building & maintaining customer relations
  • Contributing to team efforts by accomplishing related results as needed
  • Quality loop control of the booking process
  • Payment supervision with accounting, incl. client credit card payment processing
Requirements
  • High school or university degree
  • Extensive experience (min 1 year) in the field of aviation and/or luxury travel/tourism industry
  • Willingness to go the extra mile for the customer’s satisfaction
  • Excellent English language skills (verbal& written) – any additional language is a plus
  • Very good MS Office skills, and comfortable in using other software packages
  • High level customer service orientation and discrete customer service
  • Good interpersonal & communication skills and ability to motivate the team to obtain joint success and positive environment
  • Team oriented, stress tolerant and flexibility to work shifts, weekends and overtime
  • Problem solving, negotiating & decision making skills and the ability to use initiative
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