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Job Role:
Maintenance Repair Operations, Unlicensed Mechanic / Technician
United States
Job description
Come join our dynamic team here at Hytek Finishes, a diverse family oriented organization. All of our employees are crafts people who enjoy the art of working with tools and their hands. Our employees have been here an average of 9 years; many have been here for decades.

We are looking for aerospace enthusiasts who like hands-on experiences, look for a sense of accomplishment in everything they touch, and are good problem solvers. We want you to excel in a team environment, and wish to fast track you into a career that has a road map of successful career advancement.

Job Overview
Title: IT Service Desk Technician
Job Family: IT Admin
Reports to: IT Supervisor
Works with: IT Staff, Business Unit Staff, Vendors, Consultants
Location: Kent, WA
Type: Full Time, 40hrs, Monday through Friday 6:00A to 2:30P

Job Summary
The Service Desk Technician has responsibility for the recording and maintenance of services with the Service Desk, ensuring that services are entered and available in line with defined operational standards.

Primary Duties

Provide timely tier 1 and 2 IT support to end users and employees.
Maintain contact with affected end users and employees throughout the IT issue resolution process, to include status updates and follow up.
Be competent in the identification, troubleshooting, and resolution of issues with hardware, software, peripherals, mobile devices, and other supported systems and services.
Provide ad-hoc training and education to users on the use and function of software and services.
Accurately document IT issue resolution.
Minimize user and system outages to greatest extent possible.
Setup, configure, and deploy desktops and laptops for employees.
Excellent written and oral communication.


1-3 years of experience in the IT field supporting end users and systems in a business environment.
Highly customer focused with the ability to develop solid relationships at all levels within the organization
Highly self-motivated and directed.
Experience working both independently and in a team-oriented, collaborative environment.
Strong ability to identify and troubleshoot new and ongoing IT issues affecting end users, workstations, and systems using standard troubleshooting methods.
CompTIA A+ certification.
1-3 years of experience working with Windows desktop operating systems. (Windows 7 thru 10)
1-2 years of experience working with Windows server operating system. (Windows Server 2008 thru 2016)
1-2 years of experience supporting Commercial off-the-shelf software. (For example, Infor products, Sage products)
1-2 years of experience supporting a 24/7 business environment, preferred.

Education/Previous Experience

2-year college degree in the field of IT or 2 years of IT work experience or a combination thereof.
Basic knowledge of Microsoft Active Directory, DNS, DHCP, networking, and business phone systems.

Compensation and Benefits
Hytek Finishes offers industry-leading wages and benefits. We believe in promoting from within, so advancement opportunities are readily available.

Hytek Finishes offers a comprehensive benefits package including: Medical, Dental, Vision, 401(k) matching, Pension, Quarterly Performance Profit Sharing program, Long Term Disability, Life Insurance, 6 week's paid Parental Leave, 3 week's paid time off, 10 paid holidays, onsite Occupational Health and Massage therapy, free parking, and the ability to work with great people!

Hytek Competencies
Can demonstrate the following: Customer Focus, Ethics and Values, Problem Solving, Integrity and Trust, Functional/Technical Skills, Listening, Action-oriented, Composure, and Values Diversity

Essential Mental/Physical Demands
Extensive use of hands in writing, use of computer and other office equipment. Ability to lift and carry up to 25lbs. on an occasional basis. Sitting for long periods of time in an office environment. Walking throughout the facility. Use of safety equipment when necessary (goggles, boots, gloves and aprons).
Occasionally exposed to moving mechanical parts, fumes or airborne particles, and fumes from metal finishing chemicals. Temperatures in the work environment can fluctuate with outside weather conditions. Due to the manufacturing environment, safety glasses and hearing protection are required.

Application Process
Please apply at www
no requirements specified