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Customer Account Specialist - Flight Operations

Last updated: 2020-07-29
Valid to: 2020-08-27
Job Role:
Flight Operations
United Kingdom
Annual salary from:
40000 €
Job description
Planet Forward have recently been engaged by an established Airport solutions provider to secure a Customer Account Specialist to join the team in Crawley.

Our client provide a diverse array of flight support services through its product suite, such as: advanced flight planning and weather, safety tools, flight following, international trip support, and other services such as Datalink and satellite communications for business jet aircraft.

Role Purpose:

As a Customer Account Specialist you will perform customer account management within the EMEA region. The ideal candidate will be expected to work as an integral part of a close-knit team while still acting independently. The candidate will be required to learn about all products and services in order to provide training and first-class service to customers. The role is very customer focused and requires regular face-to-face contact with both existing and potential customers.

Key Skills & Requirements:


* Operational experience in an aircraft operating environment.

* Knowledge of business jet operations.

* The role requires a proactive attitude when dealing with customer issues, whether in the office or on the road; working closely with the sales team to on-board new customer and feeding back opportunities for add-on growth from existing customers.

* Experience in operational use and understanding of aviation regulations in a commercial environment with particular regard to the airspace and planning requirements.

* Excellent verbal and written communication in English.

* Ability to demonstrate and train customers in a variety of environments with a high standard of presentation skills - phone, online, and face-to-face.

* Excellent interpersonal communications skills.

* The role requires the ability and flexibility to travel throughout the EMEA region (25% - 50%), sometimes on short notice, to provide customer support and to represent the company at industry events.


* Experience using Flight Planning or a competing flight planning solution.

* Fluency in another language.

* Aircraft and avionics system knowledge and experience.

* Foreign travel and/or work experience.

If you would like to find out more, please get in touch for a confidential conversation on (phone number removed).

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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