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Job Role:
Maintenance Repair Operations, Avionics Engineer
Location:
United States
Type:
Permanent
Job description

Dassault Falcon Jet, one of the most sought after brands in business aviation is seeking a Field Technical Representative in our White Plains, NY location.


About the Job

Provide immediate technical assistance (on site/phone/fax,email), perform routine visits/phone contact to ensure customer satisfaction. Detailed involvement with in-country operators is essential. This will involve traveling to the customer or Authorized Service Center.

Responsibilities
? Maintain liaison with customers within assigned geographical territory
? Assist the customer to troubleshoot, analyze and recommend corrective action for aircraft discrepancies, when requested by the operator
? Provide informal on-the-job training to the customers and Authorized Service Centers (ASC)
? Visit and phone all customers within assigned geographical territory
? Be familiar with and utilize the Front Line Empowerment Policy (FEP)
? Suggest product/process improvements that will enhance aircraft operation
? Complete Customer Contact Reports (CCR) to document/report malfunctions, maintenance difficulties, corrective actions, etc.
? Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety
? Encourage the customer and Authorized Service Centers to complete warranty/service reports
? Complete CCR's, market/technical surveys, expense reports and incident reports in a timely manner
? Adhere to the "No Pass On" Policy of Technical Support
? Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved
? Be familiar with the "Welcome to the Family" presentation
? Be available to provide technical assistance after hours and on weekends

Required Qualifications
? Minimum of 5 years of business jet maintenance experience (preferably on Falcon aircraft)
? Valid FAA Airframe and Powerplant Certificates
? Good communication skills (verbal and written)
? Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
? Two (2) years of college education (or equivalent)
? Flexibility of personal schedules
? Demonstrated strong customer service orientation
? Automobile driver's license
? Ability to operate independently and as part of a team from remote locations
? Ability to travel domestically and internationally, if necessary
? Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience and a current passport are all desired qualifications

Requirements
no requirements specified