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Job Role:
Office, Sales
Location:
United States
Type:
Permanent
Job description

We currently have an exciting opportunity for an IT Desktop Support Engineer to perform a standalone role in our Los Angeles office. The ideal candidate will have a minimum of 2 years’ experience in a similar role and have the ability to build and configure new PCs and laptops. Good working knowledge of Microsoft technologies, LAN/WAN networks and TCP/IP protocols is essential, as well as the ability to travel when required.

The successful candidate will be reporting remotely into the Group IT Department based in the UK as well as assisting with internal users globally, so a strong and confident communicator is an absolute necessity. The successful candidate will enjoy practical ‘hands-on’ tasks and providing technical solutions in a timely and professional manner.

With over 45 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it’s arranging the delivery of oil equipment to a remote location, organising flights for a Premier League football team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business.

Job description *

Requirements


Purpose of Role

  • To assist the Head of ICT in ensuring that an effective IT service is provided globally by supporting all users and maintaining a healthy IT system.
  • To propose and implement improvements to the IT infrastructure in worldwide.

Key Job Responsibilities

  • Administering, installing, upgrading, monitoring and maintaining multiple IT systems.
  • Day to day infrastructure management and maintenance
  • Resolving infrastructure queries
  • Providing internal support function
  • Installation, configuration, administration and maintenance of infrastructure back-end servers; email, ftp license, DNS, etc.
  • License management and ensuring that is compliant with licensing and copyright laws
  • Administration and maintenance of the backup Server
  • Preparation and maintenance of full documentation on all systems, procedures and solutions to issues
  • Evaluation, installation and configuration of new software and hardware
  • Troubleshooting and resolving issues with production and administration applications
  • Assisting Junior Systems Administrator with user and desktop support
  • Responsible for security compliance, backup and other related operational areas
  • Responsible to work on new lT projects to support future CF requirements.
  • Additional technical expertise in related areas as and when needed.
  • To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).
  • To travel when required in line with business needs.
  • Participate in a rotating out of hour’s duty rota within the Group IT team.

Communication

  • Participate in conference calls to ensure effective sharing of information and full awareness of others in the IT team and other offices.
  • Maintain good communication with all end users and other members of the technology department.
  • Keep up to date with activities of other IT professionals using the appropriate network of communication.

Other

  • To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).
  • To travel when required in line with business needs.
  • Be aware of and comply with the company policies.
  • Keep up to date with industry changes, procedures and requirements relating to job role.
  • Participate in a rotating out of hour’s duty rota within the IT team.

Special Requirements

  • To travel when required in line with business needs.
  • Due to the global nature of the business, it is highly desirable for the successful candidate to bring additional language skills such as fluent
  • Mandarin or Spanish. Fluent written and spoken English is an essential requirement.

Physical Requirements

  • Lifting of items weighing up to 50 lbs is a requirement.

Please note: this is an exempt, salaried position.