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Job Role:
Pilot, Captain / Commander
United States
Job description
Pyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to all of our people. We seek motivated and enthusiastic team players to join Pyramid Hotel Group who believe in these same values. Pyramid is comprised of a diverse group of individuals. Some of our people have worked together for many years; others have recently joined our team, but all bring dynamic insights and perspectives. Together we strive for excellence in every endeavor.

Banquet Captain Duties and Responsibilities

Daily duties vary for banquet captains depending on the number of guests dining in the banquet room and the size of the staff in need of supervision. However, the following core duties are associated with this job in most environments:

Supervise and Train Banquet Staff

Banquet captains supervise all banquet staff throughout meal service and delegate tasks to them as needed. They train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Banquet captains also hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.

Oversee Setup

Banquet captains oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.

Maintain Stock

Banquet captains ensure that banquet room stock is fully supplied at all times, including food. They alert staff when supplies are running low so they can be replenished from inventory storage.

Follow All Sanitary Regulations

Banquet captains follow all sanitary laws and regulations, as well as company policies, regarding proper cleaning and safe food handling. They also ensure that all staff follow these regulations and that all dining and banquet areas are clean and organized at all times.

Follow Liquor Liability Laws

Banquet captains follow all state and federal laws in regards to serving liquor, and stop serving patrons as necessary. This includes ensuring that everyone served alcohol is of legal age to drink it.

Respond to Customers

Banquet captains respond to customer complaints, questions, and compliments.
  • Must be a team player, flexible to cover different shifts, work well with others
  • Must have open availability; be able to work AM/PM/Weekends/Holidays
  • Must be able to work well with other Department team members
  • Must be proficient in both speaking and writing English
  • Be efficient working under high-pressure situations
  • Must be able to work independently and make independent decisions
  • Able to provide solutions to guests when issues are brought to your attention
  • Able to multi-task & keep working areas clean & organized
  • Prefer knowledge of local areas but not required
  • Must have at least 6 months experience in cash handling & customer service
  • Be on time to come to work and leave work on time
  • Have reliable transportation to come to work
  • Must appear professional and ready to work at beginning of shift
  • Must adhere to the required dress code
  • Must be warm, friendly and hospitable
  • Know how to go beyond what is required to make guests stay excellent
  • Present a smiling and friendly demeanor all the time
  • Have a "can do it all" attitude
  • Attends to all duties as assigned

no requirements specified