The Banquet Captain is a frontline position with extensive guest interaction. Must be fully knowledgeable about the resort and have the capacity to accurately describe all items on the event menu and beverage options. A flexible work schedule is necessary to fulfill the needs of the job. The Banquet Captain will be required to be on their feet the majority of their workday. The ideal candidate will be polite and organized at all times with a primary focus on delivering an outstanding experience for our guests.
Responsibilities Communicate with the Group Coordination team for a seamless handoff of client from Group Coordinator to Food and Beverage service team Coordinate and lead banquet events and conference room setups to ensure all banquet functions are delivered, served, and cleared in a timely fashion Prepare and serve food and beverage at scheduled functions under the supervision of the Hotel Food and Beverage Director Meet and greet guests and provide exceptional customer service Manage all daily banquet functions and ensure all details on the Banquet Event Order are followed carefully Lead the banquet team Personally observe performance of team Communicate group specifications, procedures, and changes with affected departments Maintain communication with client in absence of Group Coordination Manager Determine workload requirements from catering orders Interpret needs of client and translate into working solutions Meet function group leaders to discuss setup arrangements, address last minute changes, and resolve issues Help team set up rooms to desired specifications Assemble and deliver food and supplies to scheduled locations Ensure proper presentation, portion control, and maintenance of serving temperatures, following HACCP standards
Ideal candidate must have at least two years of relevant experience.