Home >> Jobs >> Banquet Captain - American Golf Corporation
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Last updated: 2019-10-17
Valid to: 2019-11-12
Job Role:
Pilot, Captain / Commander
United States
Job description

Job summary:

Executes banquet and tournament events by overseeing all aspects of banquet preparation and service

Essential Duties and Responsibilities:

  • Utilizes "ACE Service Absolutes" by acknowledging, greeting and thanking all members and guests.
  • Executes banquet and tournament events according to Banquet Event Order and Director of Catering's specifications by overseeing service staff preparation; confirming that all service staff are in proper uniform, presenting a clean and professional image; creating duty assignments and communicating floor plans; ensuring room preparation (setup of tables, chairs, linens, table settings, glassware, etc.) including clean and stocked bathrooms throughout the event; communicating with kitchen staff regarding catering contract information, menus and food preparation
  • Ensures satisfaction by communicating with the host throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event
  • Manages revenue by tracking any additional charges incurred at the event, collecting balances due and a signed copy of the final bill
  • Meets administrative requirements by completing a banquet function report at the conclusion of the event to submit to supervisor; generating inquiry sheets and other materials as instructed by the F&B Director/Manager
  • Protects the organization, the members and the guests by adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
  • Maintains smooth operation of banquet facility by ensuring that all work areas kept clean and safe
  • Abides by and ensure proper execution of all AGC Standard Operating Procedures
  • Additional Responsibilities:

  • Improves execution of future events by soliciting feedback from banquet staff
  • Implements and supports all AGC initiatives and programs as requested by management
  • Other duties may be assigned by management.
  • Minimum Qualifications and Skill Requirements:

  • High school diploma required (Specialty/Technical Training preferred) and 2-3 years experience in the service industry, preferably in a catering/banquet environment, or equivalent combination of education and experience
  • Experience in a fast-paced, food service environment required
  • Ability to communicate effectively with members, guests, co-workers and management
  • Strong customer service skills and the ability to resolve customer issues or complaints
  • Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
  • Must be able to work a flexible schedule, perform multiple tasks and prioritize efficiently
  • Demonstrate an understanding of food, food ingredients, food preparation methods, proper food storage, sanitation requirements and basic bar terminology
  • Ability to operate the following: coffee machine, toaster, oven, grill, hot box, soda dispenser, ice maker, blender, dish washer, ice cream dispenser, CO2 tanks, beer taps, and related equipment
  • Basic math skills
  • Nights & weekends
  • Job benefits:

  • Golf and Tennis Privileges
  • Meal and Beverage Discounts
  • Merchandise Discounts
  • All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition.
    no requirements specified