The primary role of the Ramp Captain is to create a sense of arrival for all guests of the resort regardless of their mode of transportation and to keep the Porte-Cochere neat and orderly at all times. The Ramp Captain is in a position of authority over the valet runners and reports to the shift supervisor. The person performing this role should have an outgoing personality and a strong understanding of the hotel brand, amenities and the local area it serves.
General Duties and Responsibilities:
oEnsure vehicles are being greeted immediately utilizing the hotel name and all doors are being opened.
oEnsure taxis are being greeted and guests are being welcomed and directed to front desk
oProvide a general welcome and acknowledgement to ALL guests walking through or by the Porte Cochere.
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
?For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
?Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance.
?No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
?Clean & well-maintained approved uniforms must be worn on shift
?Additional requirements as specified by management