The Guest House at Graceland is the newest and one of the largest hotels in Memphis, TN. Inspired by Elvis' iconic home, every aspect of The Guest House at Graceland reflects Elvis' personal style and the unique character of Graceland, from the southern colonial exterior to themed specialty suites, many with designs supervised by Priscilla Presley. The Guest House at Graceland features 450 spacious rooms and a range of elegant and contemporary facilities, including two full-service restaurants, over 20,000 square feet of meeting and special events space, a large outdoor pool and a 464-seat theater for live performances and movies. Find out today what a career at the Guest House at Graceland and with Pyramid Hotel Group can mean for you!
Banquet Captain Duties and Responsibilities
Daily duties vary for banquet captains depending on the number of guests dining in the banquet room and the size of the staff in need of supervision. However, the following core duties are associated with this job in most environments:
Supervise and Train Banquet Staff
Banquet captains supervise all banquet staff throughout meal service and delegate tasks to them as needed. They train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Banquet captains also hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.
Banquet captains oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.
Banquet captains ensure that banquet room stock is fully supplied at all times, including food. They alert staff when supplies are running low so they can be replenished from inventory storage.
Follow All Sanitary Regulations
Banquet captains follow all sanitary laws and regulations, as well as company policies, regarding proper cleaning and safe food handling. They also ensure that all staff follow these regulations and that all dining and banquet areas are clean and organized at all times.
Follow Liquor Liability Laws
Banquet captains follow all state and federal laws in regards to serving liquor, and stop serving patrons as necessary. This includes ensuring that everyone served alcohol is of legal age to drink it.
Respond to Customers
Banquet captains respond to customer complaints, questions, and compliments.