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Last updated: 2019-10-10
Valid to: 2019-12-07
Job Role:
Office, Sales
United Arab Emirates
Not specified
Job description

To promote and sell the flydubai product in the sales shop whilst ensuring a high level of customer service is maintained.


Key Activities

1. Providing customers with information about flydubai flights, schedules, product, terms and conditions

2. Guiding customers on destinations flydubai operates to

3. Making new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request

4. Selling ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc

5. Collecting cash or other form of payments and properly reporting these to supervisor and/or retail manager

6. Handling of Commercial visa process which involves validation of visa application details submitted by the passengers/agents

7. Handling visa deposit refunds to passengers as per requirement

8. Submitting daily sales reports to Supervisor and/or Retail Manager

9. Prepare periodic/adhoc reports for use by commercial department

10. Rebooking passengers affected by flight disruptions or cancellations

11. Co-ordinate with agency support, reservation support or airport services as and when required

12. Updating ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.



Minimum Qualification

• High School diploma


• Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role

Additional Requirements

• Fluent in spoken English is essential
• Spoken Arabic is advantageous


• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)