Job Title: Station Manager
Reports to: Regional Manager, Ground Handling
The Ground Handling Station Manager oversees all ground handling activities at their respective station with full responsibility of ramp operations, ticketing, gates, aircraft cleaning, security, and general staff safety on on-time performance. The Station Manager must be people oriented and highly motivated with a positive and friendly attitude. The Station Manager will work directly with the Regional Manager and Ground Handling Director to ensure all processes and procedures are being followed to ensure a safe and on time operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure all Winner and business partner policies and procedures are being adhered to while maintaining a profitable work center.
- Ensure station weekly/ monthly reports are submitted accurately and timely (i.e. payroll completion, airline revenue reports, staff scheduling, etc.)
- Continuous analyses of station staffing and recommending hiring / reducing of staff to meet station needs
- Complete hiring and station level on-boarding for all new hires. This includes coordinating with RM and Dir for approval for new hires, working with HR to ensure completion of on-boarding and following up with candidate and departments as needed.
- Work with the aid of the Director and Regional Manager of Ground Services to identify potential internal growth of current employees and help to coach and develop them to prepare for potential promotion
- Ensure rigorous monitoring of operational performance/service standards and, where needed, provide feedback/support to improve performance
- Utilize continuous improvement expertise to target process and performance improvement within the stations
- Utilize KPIs to provide operational input/feedback and implements actions with team to drive continuous improvement and consistent service
- Coordinate implementation of new initiatives, resolution of issues, and performance improvement initiatives
- Lead initiatives to achieve on-time performance goals
- Enforce safety and security measures and monitor safety sensitive zones
- Respond to irregular operations, as needed
- Availability to work flexible hours including early mornings, evenings, weekends, and holidays
- Coach and develop customer service agents and ground operations agents to reach required performance levels
- Monitor and enforce safety and compliance with all regulatory agency, company, and airline requirements
- Knowledge of key base and department metrics and performance indicators and the department’s performance relative to them
- Conduct delay investigations and perform line checks
- Other duties as assigned.
To fulfill this position successfully, an individual must be 18 years or older, able to perform each essential duties and responsibilities satisfactorily, partly through strong and efficient time management capabilities. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A minimum of a high school diploma or equivalent, college degree preferred.
A minimum of three years of work experience as a supervisor or manager and a minimum of one year in Ground Handling Services.
The ability to communicate professionally and effectively with the directors of the company as well as other management, employees, vendors, and associate companies.
Fluency in spoken and written English is required.
Basic computer skills and knowledge of general office equipment.
Ability to apply concepts of basic mathematics and accounting as it pertains to requirements.
Ability to recognize problems in order to resolve and eliminate threats to the company.
Able and willing to work a flexible schedule including nights, weekends and holidays.
GOVERNMENT AGENCY REQUIREMENTS
Able to qualify for all TSA security clearance requirements, have a valid driver’s license, and pass a pre-employment drug screening as well as random drug tests throughout employment tenure. Must be authorized to work in the United States as defined in the Immigration Reform and Control Act of 1986.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to operate all aircraft ground support equipment (training will be provided), push, pull, lift, unload and maneuver heavy luggage and equipment, and regularly required to talk or hear. The employee frequently is required to sit or be on their feet for long periods of time and use hands to finger, handle, or feel objects, tools, or controls. The employee is required to stand, walk, and reach with hands and arms. The employee must lift and/or move up to seventy (70) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The work environment of this position will range from that of an average office type environment to all types of weather conditions consistent with the region in which the subject airport station is located. Reasonable accommodations may be made to enable individuals to perform the essential functions.