An American Airlines employee has been removed from duty after he was seen “violently” taking a stroller from a mother in a video posted to Facebook late Friday night. The woman had just boarded a flight from San Francisco to Dallas when the shocking incident occurred.American Airlines flight attendant.
A video posted to Facebook by Surain Adyanthaya captured the moments after an employee allegedly took a stroller from a woman and hit her with it, narrowly missing the baby in her arms. The video shows the distraught woman holding her baby and crying, asking flight attendants to give her the stroller back. Another traveler can be heard saying in the video, “He smacked her in the face with the stroller.”
“OMG! AA flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” Adyanthaya said in the Facebook post. “Then he tried to fight a passenger who stood up for her.”
Then the male passenger jumps up from his seat and points angrily at the airline employee, saying, “Hey, bud, you do that to me and I’ll knock you flat.”
“Try it,” the worker aggressively says on the video. “Hit me. C’mon, hit me. C’mon, bring it on. You don’t know what the story is.” The pilot and the flight attendant are both touching the man, holding him back. “I don’t care what the story is,” the passenger responds. “You almost hurt a baby!”
The woman and her children were escorted off the plane, according to Adyanthaya.
American Airlines released this statement:
“We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.”