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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager Regional Sales, Central Canada, this role will be responsible to develop, maintain, and grow strong business relationships with our customers and industry partners in the region. They will be responsible for a diversified portfolio of large, medium, and small customers within the region. Using a strategic and advisor-type role through a consultative selling approach. The incumbent will maintain and grow sales numbers and achieve maximum sales profitability and account penetration at both the local and regional levels. The position will give commercial and functional direction to the associate managers that will assist in tactical sales strategies. 
Responsibilities: 
<ul><li>Promote/sell/secure business from existing and prospective customers through consultative sales approach.</li>
<li>Responsible to qualify prospects, current customer opportunities, understand customer concerns, and manage the sales process.</li>
<li>Travel to various customer head and branch offices as appropriate</li>
<li>Use the CRM system and BI tools on a daily basis to capture and record customer information and sales activity data and to report pipeline and prospecting activities.</li>
<li>Identify opportunities by researching industry, customer, publications and tracking individual contributors.</li>
<li>Analyze the customers’ potential and determine the value of existing and prospective customers.</li>
<li>Provide intelligence, guidance and direction regarding pricing strategies and allocation management for assigned accounts to the Associate Account Managers, Pricing teams and Capacity teams.</li>
<li>Provide guidance to the Associate Account Managers and assistance in the day-to-day management of tactical questions relating to pricing and capacity.</li>
<li>Create and prepare sales presentations and strategic sales calls and joint calls to be given at various levels of the customers’ hierarchy to effectively engage all levels of decision-makers and create a multi-facetted and deep relationship with customers.</li>
<li>Create and manage customer value plan for existing customers highlighting profile, share and value opportunities.</li>
<li>Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory/segment.</li>
<li>Identify revenue opportunities with customers and jointly develop a strategy plan to mutually increase profitability.</li>
<li>Coordinate sales efforts with marketing, sales management, capacity, accounting, and operation teams.</li>
<li>Obtain competitive information during contacts and share as appropriate.</li>
<li>Provide strategic support to the Western Regional Sales Manager and the Director, Cargo Sales in Canada.</li>
<li>Act as interface between Air Canada and forwarders</li>
<li>Conduct regular account performance reviews (quarterly business reviews</li>
<li>Achieve or exceed cargo revenue and market share improvement targets.</li>
<li>Represent and promote Air Canada within cargo industry community at trade events, industry functions and appropriate events.</li>
<li>Assist with all sales and marketing plans relating to regional and national development.</li>
</ul>Qualifications <ul><li>Strong understanding of the cargo business with commercial sales experience. </li>
<li>Highly developed interpersonal, communication and presentation skills. </li>
<li>Demonstrated leadership and decision-making abilities. </li>
<li>Strong negotiating skills. </li>
<li>Results oriented. </li>
<li>Exceptional planning and organization skills. </li>
<li>Ability to build strong relationships with both internal and external customers. </li>
<li>Very analytical skills in dealing with data and general industry information. </li>
<li>Proven time management and prioritization skills. </li>
<li>Ability to cope with irregular or multiple work demands. </li>
<li>Must be receptive to flexible work hours, holiday/weekend coverage and travel expectations. </li>
<li>Proficiency with PC Window applications such as Word, Excel and Power Point and MS Teams. </li>
<li>Undergraduate business degree a definite asset</li>
</ul>Conditions of Employment:
<ul><li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Strategic Account Manager
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager Document Process &amp; Control is responsible for providing general oversight of all document change management processes and best practices along with all document record’s handling policies for the Flight Operations branch and other Customer Branches across the Operations Group.  
As the business focal for the Corporate Document &amp; Content Management System, the Manager, Document Process &amp; Control is responsible for the development, maintenance, high-level processes, and generalized methods relating to the system while ensuring on-going conformance with Transport Canada Regulations and Policy Guidance and IOSA Standards. 
Responsibilities:
<ul><li>Establish high-level documentation management standards and processes for the Flight Operations branch and Customer Branches within the Operations Group.</li>
<li>Establish inter-document related content alignment processes and control mechanisms.</li>
<li>Ensure the Corporate Document Management System is compliant with data from OEM source documents and can be integrated into Air Canada documents and published in compliance with intended source presentation styles and formats.</li>
<li>Define and maintain a complete list of the Corporate Document Management system requirements, based on document owner feedback, document management best-practices and emerging technologies for data-driven information publishing and delivery.</li>
<li>Discover and champion the continuous enhancements to the end-user experience for all documents delivered by the Document Management &amp; Control department.</li>
<li>Act as department focal in the migration of all non-XML manuals to XML within the Document Management system.</li>
<li>Monitor for changes to source XML data structure and conventions that may affect compatibility with the Corporate Document Management system. Raise and track Change Requests with vendor to ensure updates are implemented in a timely manner to avoid disruption to document revision processes.</li>
<li>Monitor industry standards and best-practises pertaining to Document Management and Control and identify changes required and/or recommended to maintain optimal processes.</li>
<li>Provide technical expertise to Corporate Document Management system users in the investigation and resolution of technical/operational issues. Where necessary report and track-to-resolution of feature improvements and bugs with system vendor.</li>
<li>As delegated by the General Manager, Document Management &amp; Control, oversee the effective implementation and use of SharePoint site(s) for the management and control of documents and files not controlled in the Document management &amp; Control system.</li>
<li>In conjunction with the General Manager, Document Management &amp; Control, liaise with Transport Canada and other regulatory bodies to ensure that all controlled documentation is updated and filed within the required timelines.</li>
<li>In conjunction with the General Manager, Document Management &amp; Control, maintain reporting processes for all controlled documents.</li>
<li>As delegated by the General Manager, Document Management &amp; Control, oversee the design, development and deployment of a mobile document delivery application that conforms to the Transport Canada standards for use in the Portable Electronic Flight Bag. The incumbent will work with Air Canada IT as </li>
<li>well as the vendor IT developers to incorporate and validate specific requirements for use in operations by all Operations groups.</li>
<li>Manage staff training, career development and internal movements. </li>
<li>Foster a culture of excellence with respect to technical skills, business development, work ethics, customer service and productive teamwork.</li>
</ul>Qualifications Education:
<ul><li>Post-secondary degree or diploma with a focus on Technical Communication, Technical Writing, Document or Knowledge Management.</li>
<li>Training in Safety Management Systems is considered an asset.</li>
<li>Training in Project Management an asset</li>
<li>Training or Practical Experience with XML concepts and StyleSheet/CSS design </li>
<li>Training in MS Office, Adobe FrameMaker or other similar Document Production software an asset</li>
</ul>Experience/Business Knowledge:
<ul><li>Advanced knowledge of Operations-oriented Document Management Systems, Technologies, and Management philosophies.</li>
<li>Demonstrated leadership skills that inspire team confidence and respect while motivating cross-functional team members in a creative and effective manner.</li>
<li>Must be extremely detail-oriented with respect to documentation and communication.</li>
<li>Advanced problem-solving, interpersonal communication, process mapping and project management skills.</li>
<li>Three (3) years or more of experience in Enterprise-level Document Management or Technical Communications</li>
<li>Industry expertise with using and supporting a Document Management System, Content Management System and Workflow Task Management Engine</li>
<li>Advanced experience in managing information and documentation design from conception to production to distribution.</li>
<li>Advanced experience working with technical communication data formats (e.g., XML, SGML)</li>
<li>Experience liaising with regulatory bodies and submitting regulatory filings for approvals.  Regulatory knowledge of Transport Canada, IOSA and industry compliance submissions is preferred.</li>
<li>Flexible and adaptable to changing priorities and deadlines.</li>
<li>Experience in a management role within a Part 704 or 705 Canadian Air Operator preferred.</li>
<li>In-depth knowledge of Transport Canada regulations and Standards (CARS) and/or those from foreign regulatory is preferred.</li>
</ul>Conditions of Employment:
<ul><li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager Document Process & Control
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Customer Experience Insights &amp; Strategy, the Customer Experience Insights Analyst will be an integral part of a growing team looking to understand and measure the customer experience impact across Air Canada. Part of the Customer Experience team, this role supports Air Canada’s corporate and operational focus on positively differentiating itself in this space. This position will be responsible to leverage insights to understand the customer impact at each moment of the journey and drive meaningful changes across both operational and commercial branches.
Responsabilities:
<ul><li>Support Air Canada’s customer experience sentiment tracking program by aggregating and analyzing customer data from various sources to be the voice of the customer within Air Canada.</li>
<li>Identify trends and opportunities for improvement within various data sources including first party data and survey data.</li>
<li>Build data models and run analytics as required to identify or quantify areas of opportunity.</li>
<li>Run impact analysis of suggested changes or improvements to the customer experience.</li>
<li>Build and nurture strong relationships within the company, including CX team, product (Food &amp; Beverage, Lounge, Wi-Fi), network planning, Global on Time Performance, and operational data, to ensure relevance and credibility of insights.</li>
<li>Contribute to the development of KPI building and measurement of success.</li>
<li>Conduct third party/ online research to find data to support research objectives and customer experience innovations within the airline industry.</li>
<li>Facilitate research projects from start to finish, including questionnaire building, programming, testing, deployment, data analysis and reporting.</li>
<li>Support in presentation of research results by answering questions and/or presenting results as well as facilitation of discussion with research stakeholders. </li>
<li>Work closely and communicate effectively with third party vendors   to ensure project success.</li>
<li>Act as a point of contact between internal teams and external research partners.</li>
<li>Build discussion guides and facilitate qualitative research through focus groups and in-depth interviews.</li>
<li>Become a key support in Air Canada’s top ten global airline vision.</li>
</ul>Qualifications <ul><li>University degree or equivalent education  with a degree in business, research analysis, big data being an preferred.</li>
<li>High level of proficiency in  Microsoft Office Suite, including PowerPoint and Excel.</li>
<li>Minimum of 3-5 years of market research, data, or insights experience.</li>
<li>Deep knowledge of both qualitative and quantitative research methodology.</li>
<li>Data savvy with a strong attention to detail and accuracy.</li>
<li>Ability to manage multiple projects simultaneously and problem solve if issues arise.</li>
<li>Highly motivated, self-directed &amp; possess a driven personality.</li>
<li>Thrives within a team environment.</li>
<li>Excellent written &amp; verbal communication skills with focus on presentation skills.</li>
<li>Bilingualism is an asset.</li>
<li>Knowledge of Qualtrics is an asset.</li>
</ul>Working Conditions:
The incumbent will be working in a fast-paced, collaborative and customer data centric environment.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Experience Insights Analyst
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As the Product Manager for Customer Recovery, you are a pivotal element in the digital transformation journey of our System Operations Control. Your primary focus will be on identifying and implementing technology solutions that streamline day of customer recovery for the SOC team. You will work closely with cross-functional teams including Passenger Movement, Customer Journey Management, SOC Planning Unit, and IT to execute against the product roadmap, ensuring delivery and alignment with broader business goals.
Responsibilities:
<ul><li>Responsible for the development and execution of the digital product strategy for the Customer Recovery, aligning with broader business objectives and operational requirements.</li>
<li>Lead and collaborate with cross-functional teams to gather and prioritize product requirements, ensuring a clear understanding of user needs.</li>
<li>Work closely with teams like IT, Data, and UX design to ensure a high product standard for usability and user experience.</li>
<li>Prioritize features, improvements and roadmaps based on user feedback, business goals, and end-user value. </li>
<li>Monitor and analyze key product metrics, and user feedback to assess product performance and identify key areas for improvement.</li>
<li>Collaborate with stakeholders to produce business cases for proposed product initiatives.</li>
<li>Work with Sr. Product Managers/Directors to create and manage the program and release roadmaps that align with the Operations Product goals.</li>
<li>Foster a culture of innovation and continuous improvement, using agile methodologies and technical acumen.</li>
<li>Stay current on industry trends and emerging technologies to maintain a competitive edge in digital solutions for Airline Operations. (i.e. Machine Learning, Artificial Intelligence, and Operations Research)</li>
<li>Ensure the high-quality rollout of digital products by coordinating user acceptance testing and overseeing product and release launches.</li>
<li>Work collaboratively with other product teams to ensure harmonization between respective product roadmaps. Align your goals, objectives, and projects to deliver better products to our operation.</li>
<li>Keep stakeholders informed about product progress, prepare presentations, and actively participate in meetings with leaders across the company to communicate roadmaps, new features, and data.</li>
</ul>Qualifications <ul><li>Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration, Operations Research) or equivalent experience delivering digital products.</li>
<li>5+ years of experience in Airline Operations, Product, and/or Technology.</li>
<li>Experience with Air Canada operational tools including Automated Customer Recovery, CM, and OPR considered an asset.</li>
<li>Understanding of digital product development processes, including agile methodologies and user-centric design principles an asset.</li>
<li>Outstanding communication and collaboration skills, capable of effectively liaising with stakeholders at various organizational levels.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>A results-oriented mindset, with a proven history of contributing to product success and achieving operational objectives.</li>
<li>Passion for innovation, technology, and elevating operational excellence in the aviation industry.</li>
<li>Strong team building and leadership skills.</li>
</ul>Working Conditions: 
The Product Manager will experience a fast-paced and dynamic environment, requiring the ability to handle multiple priorities and navigate challenges. Strong adaptability, resilience, and a customer-centric mindset are crucial for success in this role. Occasional travel may be required.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Product Manager, Customer Recovery 
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced and dynamic lT specialist focused on providing overall system management services for Air Canada’s Enterprise Digital Systems. As a Specialist, you are expected to provide real world expertise in application service design, support, and delivery while we modernize and optimize our business solutions. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This position will be reporting to “Sr. Manager, Application Development and Maintenance” responsible for Air Canada’s Enterprise Digital Systems. 
Responsibilities :
<ul><li>Solution, deliver and maintain key initiatives in Air Canada’s Transformation Journey, as per desired technology architecture and business requirements. Provide vision for and direct oversight and work with other IT teams to support the Product Security business tower.  </li>
<li>Ensure Security applications architecture is aligned with Air Canada’s business goals and objectives. </li>
<li>Develop and communicate technical architecture guidance, design patterns, and standards, and collaborate with IT stakeholders in the development and evaluation of architecture-compliant solutions. </li>
<li>Direct analysis of technology, industry, and market trends, and determine their potential impact on Air Canada’s technology environment. </li>
<li>Conduct an evaluation of the current IT environment to detect critical deficiencies and recommend solutions for improvement. </li>
<li>Responsible for reviewing the technical architecture from IT Security, accessibility, data integrity, and availability points of view. </li>
<li>Responsible for running all standard and major application releases, review with the Business and assess impact, test and deliver. </li>
<li>Responsible for reviewing compliance and industry standards, working closely with the Vendor and GSOC team. </li>
<li>Overseeing and monitoring progress on complex and/or multiple projects relative to scope, schedules, budgets and quality. </li>
<li>Provide technology evaluation and selection advice to management teams. </li>
<li>Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders. </li>
<li>Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions. </li>
<li>Minimize the impact of integration on various existing processes. </li>
<li>Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals. </li>
<li>As the Technical lead for the Security applications, you are responsible for providing mentorship to new team members and developing their technical skills and capabilities. </li>
<li>Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals. </li>
<li>Responsible for documenting and keeping current all support and workflow processes. </li>
<li>Work with 3rd party vendor to manage and maintain current support model. </li>
</ul>Qualifications <ul><li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role. </li>
<li>9+ years of technology operations and design experience in an enterprise IT organization,  </li>
<li>Strong and detailed knowledge of Airline industry.  </li>
<li>Strong understanding of the Security industry and standards. </li>
<li>Certification of Genetec systems is required. </li>
<li>Implementation knowledge of Genetec systems is an asset. </li>
<li>Excellent Scripting and implementation abilities. </li>
<li>Good understanding of network management. </li>
<li>Good hardware (servers) is an asset. </li>
<li>Direct experience working with Security equipment (cameras, card readers) is an asset. </li>
</ul>Behavioral Competencies:
Possess strong analytical, creative, problem-solving, and critical thinking skills. Detail-oriented team player.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Specialist, Application Development and Maintenance - Security
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Are you passionate about working on complex web applications and proficient in technologies such as Angular and React. As a member of our development team, you will play a key role in designing, implementing, and maintaining innovative web applications that meet the needs of our clients and users. The candidate should be self-driven, highly motivated, innovative, and ready to deliver with our agile development teams. This is a great opportunity for a results-oriented software developer to analyze and build leading-edge solutions. 
The Developer will report to the Manager, Digital Development.
Responsabilities:
<ul><li>Handle software applications development, testing &amp; implementation of projects. </li>
<li>Develop scalable, high performance, and robust cloud-based web and mobile solutions. </li>
<li>Write clean, modular, and well-documented code following best practices and coding standards. </li>
<li>Develop user interfaces using Angular or React, ensuring responsiveness, accessibility, and optimal performance. </li>
<li>Package and support deployment of DevOps agile releases. </li>
<li>Develop, refine, and fine-tune applications. </li>
<li>Analyzing and resolving technical and applications issues. </li>
<li>Implement new features and optimize existing ones to drive maximum performance. </li>
<li>Collaborate with cross-functional teams to solve development constraints and deployment issues. </li>
<li>Assist in the collection and analysis of requirements and user stories. </li>
<li>Prepare reports and documentation on the status, operation, and maintenance of software. </li>
<li>Work closely with, and incorporate feedback from other developers, scrum master and product managers. </li>
<li>Support the testing and launching efforts of new cloud-based products. </li>
<li>Stay updated on emerging frontend technologies and industry trends, and advocate for their adoption when appropriate.</li>
</ul>Qualifications <ul><li>Bachelor’s degree in computer science, Computer Engineering or equivalent. </li>
<li>4+ years of web application development experience. </li>
<li>Experience with web application frameworks – Angular and React </li>
<li>Implement complex frontend logic using RxJS for reactive programming. </li>
<li>Proficiency in HTML/ CSS, JavaScript </li>
<li>Utilize NgRx Store for state management to ensure scalable and maintainable code. </li>
<li>Comfortable developing in an Agile environment. </li>
<li>Continuous Integration / Continuous Delivery/Deployment experience </li>
<li>Real-world experience with mission-critical enterprise REST / GraphQL APIs (either as consumer or producer) </li>
<li>Good understanding of cross platform development using PAAS cloud systems. </li>
<li>Good understanding of frontend builds tools such as Webpack, Babel, or Parcel. </li>
<li>Comfortable analyzing network traffic using Fiddler/Postman/Wireshark etc. </li>
<li>Ability to work effectively under pressure and in rapidly changing environments. </li>
<li>Demonstrates openness and willingness to adapt to new ways of doing things. </li>
<li>Takes responsibility for the results and actively participates in the future direction of the organization. </li>
<li>Demonstrates concern for satisfying external and/or internal customers. </li>
<li>Focuses on the accomplishment of the team’s and unit’s work; sets challenging goals and meets or exceeds goals. </li>
<li>Ability and desire to work cooperatively with others on a team in person. </li>
<li>Approaches a problem by using a logical, systematic, and sequential approach.</li>
</ul>Assets: Certifications in core programming languages, Cloud platforms, DevOps and Agile methodologies.
Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Developer, Digital Development - Customer Digital
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Working closely with the InFlight and Flight Operations Crew departments, providing expertise in Crew Resources. Conduct analyses regarding the development of flight crew systems ensure operational reliability, cost efficiency, and contractual / regulatory compliance. The Analyst provides technology solutions and services that will improve or sustain the business operations. In addition, the Analyst is responsible for the availability of critical Crew systems and the development &amp; application of Branch-wide automation hardware and software standards.
Responsabilities:
<ul><li>Work with key stakeholders to gather, validate, and document user requirements using industry standard best practices.</li>
<li>Provide guidance and coordination to all departments of the Branches, as it relates to processes and automation.</li>
<li>Crew IT department liaison to other Branches, including Corporate IT, as a “single point of contact” between the Branch and others, and to coordinate inter-Branch activities.</li>
<li>Crew IT department liaison to Outsourced Service Providers (IBM, CGI, LSY,), as a “single point of contact” between the Branch and others, and as an escalation point to resolve issues.</li>
<li>Investigate, recommend and implement process improvements within the Branch as it relates to automation.</li>
<li>Define, build, coordinate and execute all manner of system testing (functional, regression, and UAT).</li>
<li>Monitor and prepare the transition of projects from implementation to steady state.</li>
<li>Manage, write, and execute test scripts and any functional, UAT, and/or regression testing involving these applications.</li>
<li>Manage projects and initiatives related areas of responsibility or as assigned.</li>
<li>Travel may be required.</li>
</ul>Qualifications <ul><li>University degree or college diploma preferred.</li>
<li>Excellent communication skills in English, written and verbal.</li>
<li>A demonstrated ability to analyze, determine and document functional and non-functional requirements.</li>
<li>Demonstrated practical experience in use case/test script development.</li>
<li>Practical experience in system integration activities (development, troubleshooting, testing).</li>
<li>Demonstrated practical experience in business case development.</li>
<li>Strong computer skills, including working knowledge of SOTI MDM, Microsoft Office Suite.</li>
<li>To demonstrate analytical “out of the box” critical thinking and solutions.</li>
<li>Excellent organizational skills.</li>
<li>Must be able to work well within a team environment.</li>
<li>Must be able to work independently with minimal supervision.</li>
<li>Bilingualism in French is an asset.</li>
<li>Knowledge of Crew Systems and Payroll processes is an asset.</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, Application Development & Maintenance - Crew IT
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The IT Service Management team is responsible for several core operational process (Change Enablement, Asset Management, Configuration Management, etc.), and is also responsible for ensuring that Air Canada’s ITSM solution (currently ServiceNow) is designed to support these processes.
Given the ever-evolving nature of AC’s needs, this position requires a dynamic professional who can understand and anticipate these needs, translate them to actionable technical requirements, and implement these solutions.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This role will report to the Manager, IT Service Management.
Responsabilities:
<ul><li>Responsible for the quality of service provided via ServiceNow (ensuring consistent uptime, resolving incidents in a timely manner, bug fixes, etc.).</li>
<li>Act as the first point of contact for ServiceNow issues and requests with key stakeholders.</li>
<li>Act as the first point of contact for ServiceNow with 3rd party vendors/suppliers.</li>
<li>Collaborating with other teams (IT and non-IT alike) to understand their needs and develop solutions in ServiceNow to address these needs.</li>
<li>Proactively identifying opportunities for growth and improvement.</li>
<li>Responsible for ensuring that ServiceNow development aligns to Air Canada’s ITSM processes.</li>
<li>Ensuring that all solutions put into place are adaptable as AC’s environment and technologies change.</li>
<li>Ensure adherence to defined organizational processes for continued consistency of IT services deliver.</li>
<li>Promote use of self service and review service catalogue to reduce service cost &amp; enhance user experience.</li>
<li>Bring in operational efficiency in service desk management by reducing ticket volumes through root case analysis, periodic reviews and process improvements.</li>
<li>Collaborate in conducting end user surveys and create action plans, as required.</li>
</ul>Qualifications <ul><li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role.</li>
<li>3+ years of IT development and administration experience in a large company.</li>
<li>Exceptional analytical, organizational and communication skills.</li>
<li>Excellent attention to detail.</li>
<li>Ability to prioritize and meet tight deadlines while working under minimal supervision.</li>
<li>Ability to understand customer needs and translate these needs to technical requirements.</li>
<li>Ability to anticipate change and ensure solutions are as “future-proof” as possible.</li>
<li>Good communications skills are required – ability to act as key interface with internal and external teams (including non-IT).</li>
<li>Good understanding of IT Operations, IT Service Management, and Support Models.</li>
<li>Customer Orientation - Demonstrated concern for satisfying one’s external and/or internal customers.</li>
<li>The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.</li>
<li>Results-oriented with proactive and methodical approach to problem solving.</li>
<li>Ability to establish and maintain effective business relationships.</li>
<li>Must be fluent in English (oral and written), French an asset.</li>
</ul>Desirable Qualifications:
<ul><li>ServiceNow Certifications</li>
<li>ITIL Certifications</li>
<li>Knowledge of other ITSM, Project Management, and Defect Tracking tools</li>
</ul>Conditions of Employment:
<ul><li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, IT Service Management - ServiceNow
  

YOUR NEW EXCITING CHAPTER IN THE WORLD OF AVIATION BEGINS NOW WITH SMARTLYNX AIRLINES!

We are a strong and rapidly growing industry-leading airline looking to expand and welcome new colleagues from all over the world.

Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training are on us, and the enthusiasm and passion for aviation are on you!

Join our growing company of more than 530 office employees and 1500 crew members and become a part of a dynamic, diverse &amp; reputable team providing splendid ACMI, charter, and cargo services for top-tier clients worldwide.

Explore our open positions, and don't hesitate to apply - we are excited to have you on the team. Let's reach for the stars together!

To find out more about the company, visit our webpage-<a href="https://www.smartlynx.aero/en/careers" target="_blank">https://www.smartlynx.aero/en/careers</a>

WHAT WILL YOU DO

<ul><li>Act as the point of contact among executives, employees, clients, and external partners;</li>
	<li>Coordinate the CEO's calendar, scheduling meetings, appointments, and events efficiently, setting up daily agendas for the CEO, and ensuring clarity and prioritization of tasks;</li>
	<li>Prioritize inquiries and requests, troubleshoot conflicts, and provide judgments and recommendations for smooth day-to-day engagements;</li>
	<li>Follow up on action items and commitments made during meetings to ensure timely completion;</li>
	<li>Manage private tasks and commitments for the CEO, ensuring confidentiality and discretion;</li>
	<li>Arrange and handle all logistics for Board meetings and events, including scheduling, agenda drafting, material preparation, and minute-taking;</li>
	<li>Prepare status reports on ongoing projects crucial for CEO decisions;</li>
	<li>Provide administrative assistance, such as writing and editing emails, and preparing communications on behalf of the executive;</li>
	<li>Manage information flow in a timely and accurate manner;</li>
	<li>Manage executives' calendars, set up meetings, and make travel and accommodation arrangements if necessary;</li>
	<li>Act as the primary point of contact for private inquiries, ensuring prompt and discreet responses at all times;</li>
	<li>Flexibility to be on-call 24/7 and willingness to adapt to the CEO's schedule and requirements;</li>
	<li>Provide hospitality to all CEO guests and ensure a welcoming environment in all interactions;</li>
	<li>Proactively provide information to the CMO about significant events to promote the Executive's work, employer branding, and increase employee awareness;</li>
	<li>Maintain the Vilnius office, ensuring daily activities run smoothly and creating a positive environment for employees;</li>
	<li>Lead tenders to ensure effective partnerships for office suppliers, event organizers, and similar services;</li>
	<li>Support internal event organization, including guest visits, larger meetings, training events, and team-building activities.</li>
</ul>WHAT WE EXPECT FROM YOU

<ul><li>Strong communication and interpersonal abilities, with the capacity to interact professionally with individuals at all levels, both internally and externally, demonstrating a high level of English language proficiency;</li>
	<li>Proven experience as an executive assistant, personal assistant, or similar role;</li>
	<li>Exceptional organizational and multitasking skills, with the ability to manage multiple priorities and deadlines effectively;</li>
	<li>Demonstrated ability to maintain a high level of confidentiality in handling sensitive information and communications;</li>
	<li>Willingness and availability to travel as required, both domestically and internationally, to support the executive's needs;</li>
	<li>Excellent judgment and decision-making skills, with the ability to handle sensitive and confidential information with discretion;</li>
	<li>Proficiency in calendar management and scheduling software, with the capability to coordinate complex schedules and events efficiently;</li>
	<li>Attention to detail and accuracy in all tasks, including preparing documents, reports, and communications on behalf of the executive;</li>
	<li>Flexibility to adapt to changing priorities and work outside regular business hours as needed, including being on-call 24/7;</li>
	<li>Proactive mindset with the ability to anticipate needs, troubleshoot issues, and provide timely solutions;</li>
	<li>Experience in event planning and logistics coordination is a plus;</li>
	<li>Bachelor's degree or equivalent experience in business administration, management, or a related field.</li>
</ul>*Please note that ;employment in accordance with the Law on Aviation Article 57.1. will be additionally evaluated.

By applying to this job advertisement, the applicant takes full responsibility for declaring truthful information. In case, if information submitted will be discovered false or the Background Check result will return negative, participation in the recruitment process will be terminated.

THIS IS WHY YOU WILL LOVE TO WORK WITH US

<ul><li>Opportunity to work together with global aviation experts;</li>
	<li>International, friendly, modern, and comfortable work environment;</li>
	<li>Fully paid lunch and healthy snacks in the office;</li>
	<li>Advanced health insurance after probation period;</li>
	<li>Paid day off on your birthday;</li>
	<li>For professional and personal development opportunities, join our Talent Academy, Leaders Club, or other development incentives;</li>
	<li>Corporate and social events.</li>
</ul>WHAT NEXT?

Successful candidates will receive an invitation to participate in a one-way interview via the WILLO platform. Please check your SPAM box for the invitation. 
If you are chosen for the next step, you will receive an invitation for an online interview.

Executive Office Manager/ PA for CEO

Salary: 2200 – 2800 EUR/grossWork model: Onsite or HybridHours: Full timeLocation: airBaltic HeadquartersOpen positions: 1Are you looking for a career that combines your love for technology and adventure? Here at airBaltic, you will have the opportunity to choose onsite and remote work options and work with supportive managers and peers to help you excel in your career. We offer unique travel benefits and personal development opportunities. Apply now and join under our wing as a Systems Analyst!We will entrust you to<ul><li>Work with a variety of business users and managers to translate their needs into technical requirements</li><li>Choose the most suitable existing or new technologies to support projects &amp; business needs</li><li>Draw up specific proposals to create, modify, extend or replace systems</li><li>Evaluate implementation &amp; running cost impact, time to market and security considerations</li><li>Plan and carry out system testing, update documentation and implement change control processes</li><li>Partner closely with software developers to ensure user expectations and timelines are met</li></ul>What you will need to succeed  <ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 2-3 years of work experience as a systems analyst or solution architect</li><li>Strong analytical, problem solving and business judgmental skills</li><li>Ability to write specifications for system and reports</li><li>Proficiency in SQL and databases is considered a significant advantage</li><li>Excellent communication skills, both written and verbal, with the ability to effectively collaborate with technical and non-technical stakeholders</li><li>Solid English skills, both written and spoken</li></ul>

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